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Terms of Service

Plain-language terms governing the use of Hosting by Ampersand. Written to be readable, fair, and entirely under Swiss law.

Last updated · 28 April 2026 · Version 1.0 · Provider: Ampersand Labs GmbH · Governing law: Switzerland · Currency: CHF.

1. Parties & service

These Terms of Service (“Terms”) govern your use of Hosting by Ampersand (the “Service”), a managed WordPress hosting product operated by Ampersand Labs GmbH, Flüelastrasse 10, 8048 Zürich, Switzerland (“Ampersand”, “we”, “us”). By creating an account, ordering a plan, or using the Service in any way, you (“Customer”, “you”) accept these Terms.

The Service consists of: shared and dedicated WordPress hosting on Swiss infrastructure, free standard migrations, daily off-site backups, staging, free SSL, a global CDN, and human email support. Optional add-ons (Maintenance & Transfer packages) are governed by the same Terms.

2. Your account

You must provide accurate registration details and keep them current. You are responsible for all activity under your account, including the activity of users you grant access to. You must keep your credentials confidential and notify us promptly of any unauthorised access.

You must be 18 years of age or older, or a duly registered legal entity, to enter into these Terms.

3. Fees, billing & renewal

All prices are in Swiss Francs (CHF), exclusive of VAT where applicable. Fees are billed in advance, monthly or annually, and renew automatically for the same period unless cancelled before the next billing cycle.

  • Monthly plans: billed each calendar month; cancellable any time, effective end of the current period.
  • Annual plans: billed yearly with 2 months free; cancellable any time, prorated refund within 30 days of first purchase, otherwise effective end of the current annual period.
  • One-off fees (e.g. paid migrations, custom development outside an included quota) are invoiced upon delivery and due within 14 days.

We reserve the right to change pricing for new sign-ups at any time. Existing customers will receive at least 60 days notice before any price change applies to their renewal.

30-day money-back guarantee: if you cancel within 30 days of your first purchase, we will refund the hosting fee in full, no questions asked. Migration and one-off custom development hours already performed are non-refundable.

4. Acceptable use

You agree not to use the Service to:

  • Distribute malware, phishing pages, illegal content, or content that violates third-party rights.
  • Send unsolicited bulk email, “spam”, or operate open mail relays.
  • Run cryptocurrency miners, port scanners, brute-force tools, or sustained outbound DDoS traffic.
  • Knowingly host content that violates Swiss law or the laws applicable to your visitors.

We may suspend or terminate the Service to protect our infrastructure or other customers, and we will always try to contact you first when an incident is not security-critical.

5. Availability & SLA

We commit to a 99.99% monthly uptime on production hosting plans, measured at the load balancer. Detailed targets, exclusions and credit calculations are described in our Service Level Agreement (SLA).

Scheduled maintenance is announced at least 7 days in advance via email and on our status page, and is excluded from uptime calculations.

6. Your data & backups

You retain full ownership of all content, data and intellectual property you upload to the Service. We act as a processor of your data on your behalf, exclusively from Swiss soil. Detailed processing terms are in our DPA & FADP statement.

We retain encrypted, off-site daily backups for 30 days on Single, 60 days on Atelier, and 90 days on Atlas plans. You can request a backup restore at any time. We are not your archive of last resort: you are responsible for keeping your own copy of business-critical data.

7. Liability

To the maximum extent permitted by Swiss law, our aggregate liability for any claim arising out of or related to the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential or punitive damages, including loss of revenue, profits or data.

Nothing in these Terms excludes liability for gross negligence, wilful misconduct, or where exclusion is prohibited by mandatory Swiss law.

8. Termination

You may cancel your subscription at any time from your account dashboard or by emailing hello@ampersand.ch. We may terminate or suspend your account if you breach these Terms, fail to pay invoices for more than 30 days, or use the Service in a way that endangers our infrastructure.

Upon termination, we will hold your data for 30 days in case you wish to migrate it elsewhere, after which it will be irrecoverably deleted from production and backup systems.

9. Governing law & jurisdiction

These Terms are governed by Swiss substantive law, excluding the conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG). Exclusive jurisdiction lies with the competent courts of Zürich, Switzerland.

Questions about these Terms? Email hello@ampersand.ch — a human will reply.